We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay through Shopify Payments. You are also to pay via Paypal or Klarna.

Absolutely! Just give us a ring on 01900 269427 and we’ll happily process your order over the phone. We have someone manning the phones from 9am until 5pm, Monday to Friday.

Yes! We can send PayPal invoices in various currencies and can accept BACs payments in Euros. If you are paying with a card that uses any other currency than GBP then the exchange rate will be subject to your bank. However, please note that we aren't currently shipping overseas from our website.

If you are experiencing issues with our website please contact us. Please provide details of the issue you are experiencing including information about what device (Mac, iPhone etc) and browser (Google Chrome, Safari etc) you are using.

If you need to amend your order, please contact us as soon as possible via email on info@chimneysheep.co.uk or by calling us on 01900 269 427.

Our warehouse team works very hard to pick, pack and ship orders as soon as possible. If your order is being processed by the team, we cannot promise that we will be able to amend your order before it leaves. However, we will always do our best to help where we can. Please be sure to check your details and order contents before you checkout.

If you need to cancel your order, please contact us as soon as possible via email on info@chimneysheep.co.uk or by calling us on 01900 269 427.

Our warehouse team works very hard to pick, pack and ship orders as soon as possible. If your order is already being processed by the team, we cannot promise that we will be able to amend your order before it leaves. However, we will always do our best to help where we can.

Please refer to our shipping policy for all information on dispatch and delivery timeframes.

Unfortunately, we are currently only shipping to addresses within the UK (excluding the Channel Islands) from our website. This is due to ongoing issues with customs and delivery. However, you can still get our products via our international sellers. Here is a list of our international suppliers: Channel Islands – Amazon UK, Republic of Ireland – Kerry Biofuels, Continental Europe – the relevant Amazon store for your country (e.g Amazon France, Amazon Germany etc), US & Canada – Cleverly Solved, Australia – Amazon Australia.

You should receive an email notification informing you of when your order has been dispatched. We try to dispatch orders the next working day, however in busier times it may take slightly longer. Please refer to our shipping policy for more information.

Please refer to our shipping policy for shipping options and timeframes.

Our refund policy can be found here.

Please refer to our returns policy.

The quickest way to get the correct item is by returning the incorrect item for a refund and making a new order to buy the replacement item online. Our returns policy can be found here.

We are very sorry this has happened. Please get in touch with us to discuss the issue and we can either send you out a new one or give you a refund.

For all Amazon orders, you will need to make contact through Amazon.

If possible, yes. At the very least, please retain your proof of postage until the item has arrived back at our warehouse and a refund has been given.

Yes, we do! You can sign up to it here.

Each newsletter comes with an unsubscribe option at the bottom. Just click that and it will automatically unsubscribe you. Alternatively, you can email us directly at info@chimneysheep.co.uk and we can take your details off our mailing list.

Buy Land Plant Trees is our Community Interest Company that buys agriculturally useless land and plants trees on it. 20% of the profit from Chimney Sheep goes towards Buy Land Plant Trees. You can read more about the work we do here.

Operation Wool is our annual collection of Herdwick sheep wool which we use to make our Chimney Sheep and many of our other products. You can read more about it here.

The Flock is our Chimney Sheep community. It is our way of keeping in touch with you (we promise we won’t bombard you with complete and utter rhubarb!) Sign up and receive energy saving tips, gardening advice, news about our latest products, progress updates on our Buy Land Plant Trees initiative and exclusive access to our secret sales. To sign up, head over to this page.

Chimney Sheep HQ is in Workington, Cumbria.

Yes! Sustainability is at the heart of everything we do and sell. You can read more about our sustainability policy here.